Terms and Conditions

1. Acceptance of Terms

By accessing and using MedCrossing platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Medical Disclaimer

MedCrossing is a platform that connects patients with healthcare providers. We do not provide medical advice, diagnosis, or treatment. All medical consultations and treatments are provided by licensed healthcare professionals. The platform serves as an intermediary to facilitate appointments and consultations.

• All medical advice provided is by licensed healthcare professionals
• MedCrossing does not practice medicine or provide medical services
• Emergency medical situations should be directed to local emergency services
• Users are responsible for verifying healthcare provider credentials

3. User Responsibilities

As a user of MedCrossing, you agree to:

• Provide accurate and truthful information about your health condition
• Maintain the confidentiality of your account credentials
• Use the platform only for legitimate medical consultation purposes
• Respect healthcare providers' time and professional expertise
• Pay for services as agreed upon with healthcare providers
• Not misuse the platform for illegal or harmful activities

4. Healthcare Provider Responsibilities

Healthcare providers using our platform agree to:

• Maintain valid medical licenses and certifications
• Provide professional medical services within their scope of practice
• Maintain patient confidentiality and privacy
• Follow applicable medical ethics and standards
• Be available during scheduled appointment times
• Provide accurate information about their qualifications and experience

5. Appointment and Consultation Terms

• Booking: Appointments must be booked through our platform
• Cancellation: Cancellations must be made at least 24 hours in advance
• No-shows: Failure to attend scheduled appointments may result in charges
• Technical Issues: We are not responsible for technical difficulties during consultations
• Recording: Consultations may not be recorded without explicit consent from both parties

6. Payment Terms

• Payment is required at the time of booking or as agreed with the healthcare provider
• All fees are clearly displayed before confirmation
• Refunds are subject to our refund policy
• Additional charges may apply for specialized services
• Payment processing is handled securely through our platform

7. Privacy and Data Protection

We are committed to protecting your privacy and medical information. Your personal health information is handled in accordance with applicable healthcare privacy laws and our Privacy Policy. We implement appropriate security measures to protect your data.

8. Platform Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our platform. Scheduled maintenance and unexpected technical issues may cause temporary service interruptions.

9. Limitation of Liability

MedCrossing acts as an intermediary platform and is not liable for:

• Medical outcomes or treatment results
• Actions or omissions of healthcare providers
• Technical issues affecting consultations
• Misdiagnosis or delayed diagnosis
• Emergency situations requiring immediate medical attention

10. Intellectual Property

All content, trademarks, and intellectual property on the MedCrossing platform are owned by us or our licensors. Users may not reproduce, distribute, or create derivative works without explicit permission.

11. Termination

We reserve the right to terminate or suspend user accounts for violations of these terms, illegal activities, or misuse of the platform. Users may also terminate their accounts at any time through their account settings.

12. Governing Law

These terms are governed by the laws of the jurisdiction where MedCrossing operates. Any disputes shall be resolved through appropriate legal channels in the applicable jurisdiction.

13. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us at:

• Email: legal@medcrossing.com
• Phone: +1 (555) 123-4567
• Address: [Your Company Address]